Our Beliefs
We BELIEVE to succeed in an AI- and agentic-powered world, marketers and business leaders must adopt a possibilities mindset. They must embrace a set of forward-looking attitudes and beliefs that align with both technological evolution and human-centric strategy. These aren't just nice-to-haves—they are strategic imperatives for agility, relevance and resilience.
1
AI is first and foremost a tool, a springboard to enhance human capabilities. AI is not a competitor.
Belief in human ingenuity and creativity. The ‘art of being’.
Successful marketers see AI as a collaborator that accelerates insights, scales execution, and unlocks creativity—not as a threat to their roles.
This mindset shifts the focus from job displacement to role evolution.
Example: Magnus Carlsen arguably the greatest Chess Champion of all time uses AI to sharpen his competitive edge[1].
Example: Procter & Gamble’s marketing teams use AI for real-time consumer insights but rely on human judgment to shape brand narratives and campaigns [2].
2
Continuous Learning and Agility Is a Strategic Advantage
Adaptability and upskilling are non-negotiable.
The half-life of marketing skills is shrinking. Winning teams embrace curiosity, invest in learning, and develop hybrid fluency (creativity + data + tech). Marketers must endeavor to be both left and right brained. They must seek to combine both the art and science of marketing in service of delivering on customer needs and organizational goals.
Leaders must cultivate a culture where learning is constant and failure is viewed as a path to innovation.
Example: L'Oréal uses AI to drive business performance and runs internal AI and data bootcamps for its teams to stay ahead[3].
3
Consumer / Customer-Centricity Supersedes Strategy & Technology
Technology should serve the customer, not the other way around.
Companies are in a continuous battle against their competitors in order to garner a greater share of the consumer territory. As AI and AI agents become ubiquitous in this landscape, fixed (although rigorous) strategic planning cycles, rigidity in thinking will become a weakness and not a strength. In fact, A Consumer / Customer Centric Vision, Strategic Direction, and the Strategist become more important than the Strategy itself. Strategists will build their intuition and playbook by testing themselves in a multitude of Agentic AI enabled simulations. Strategic decision making and the strategy itself will be an emergent artefact of the process rather than an a priori deterministic construct.
Marketers must guard against tech-first thinking and instead prioritize consumer / customer centric outcomes over inputs.
Data / AI Strategy should be embedded as a part of the overall organizational gameplan.
4
Ethics, Trust and Authenticity Are Core to Competitive Advantage
Transparent, ethical use of AI builds long-term brand equity.
In an AI world, trust is a currency. Businesses must build systems that are explainable, accountable, and privacy-conscious.
Ethical leadership isn’t optional—it’s a differentiator in markets where consumers are increasingly discerning.
Example: Apple positions its privacy-first policies not just as compliance, but as a brand value and marketing differentiator.
5
Experimentation Is Essential
Think Big, Act Small and Scale Up fast. Iterate, test, and optimize everything—especially with AI.
One of the consequences of Gen AI has been its implication on the Use Case development lifecycle. While it has significantly shortened development times upstream, downstream challenges remain and need to be mitigated. Treat AI as a sandbox. Build small experiments with clear KPIs. Test and scale what works.
Replace “set-and-forget” campaign thinking with a mindset of continuous optimization.
Example: Netflix uses AI to constantly test thumbnail images, copy, and recommendations—not just content itself—to maximize engagement.
6
Data Is The New Soil - It is a Strategic Asset
First-party data and intelligence garnered by combining first party data with other forms of data is a source of competitive advantage.
Data is a Strategic Asset. Its collection and curation must be centralized while access must be de-centralised based on need. As third-party cookies fade, owning and ethically using customer data becomes critical. Businesses must build strong data foundations with clear governance, interoperability, and value exchange with customers.
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At NeuGenM.ai we have partnered with a proprietary blockchain based solution in order to enable data governance and interoperability.
Example: Sephora’s loyalty program gathers rich customer data, which feeds personalized recommendations and tailored marketing—enhanced by AI[4].
7
Leadership Must Be Technologically Fluent
CMOs and CEOs must understand, not just delegate, the AI agenda. AI as a whole must be integrated into the marketing toolkit.
While you don’t need to code, you do need to grasp AI’s implications for your brand, workforce, and competitive position.
Tech literacy at the top cascades into strategic alignment throughout the organization.
Example: Microsoft’s Satya Nadella led the cultural shift toward AI integration by personally championing its role in every business unit—including marketing[5][6].
8
Yin and Yang Thinking, Combining the Art and Science Wins
The best marketers will blend the analytical with the emotional.
Success in an agentic world demands both left-brain (logic, data, algorithms) and right-brain (creativity, empathy, intuition) capabilities.
Teams should be multidisciplinary, with technologists, creatives, and strategists collaborating closely.
In summary, By internalizing these beliefs and embedding them into culture, leadership, and operations, businesses can not only survive—but thrive—in an increasingly agentic world.
References
Choney, S. (2017) It’s his move: World Chess Champion Magnus Carlsen uses Microsoft Technology to collaborate with his team and Keep Strategies Secure, Stories. Available at: https://news.microsoft.com/features/its-his-move-world-chess-champion-magnus-carlsen-uses-microsoft-technology-to-collaborate-with-his-team-and-keep-strategies-secure/ [1]
Michu, S. and Ross, R. (no date) P&G’s AI-driven approach to consumer insights, CIO. Available at: https://www.cio.inc/pgs-ai-driven-approach-to-consumer-insights-a-27080 [2]
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Marr, B. (2019) The amazing ways how l’oréal uses artificial intelligence to drive business performance, Forbes. Available at: https://www.forbes.com/sites/bernardmarr/2019/09/06/the-amazing-ways-how-loral-uses-artificial-intelligence-to-drive-business-performance/ [3]
Patov, A. (no date) How Sephora Enhances Customer Experience (CX) Through Personalization and Digital Innovation, How sephora enhances customer experience (CX) through Personalization and Digital Innovation. Available at: https://www.renascence.io/journal/how-sephora-enhances-customer-experience-cx-through-personalization-and-digital-innovation [4]
Carr, A. and Bass, D. (2025) Microsoft’s CEO on How AI Will Remake Every Company, Including His. Available at: https://www.bloomberg.com/news/features/2025-05-15/microsoft-ceo-satya-nadella-on-his-ai-efforts-and-openai-partnership [5]
Ali, M.M. and Begum, S. (no date) Case study: Satya Nadella’s leadership at Microsoft. Available at: https://www.iosrjournals.org/iosr-jbm/papers/Vol26-issue12/Ser-2/I2612027479.pdf [6]
